FAQ's
Welcome to our FAQ page! Here, we address common questions to help you better understand our export services.
General Questions
1. What does MatexTrade specialize in?
We specialize in exporting premium-quality cotton, sulfur, aluminum, and other essential commodities to international markets. Our expertise includes logistics, customs clearance, and compliance with global trade regulations.
2. Which countries do you export to?
We serve clients worldwide, including: North America, Europe, Asia-Pacific, Middle East & Africa, Latin America. For specific destinations, please contact us.
3. How long have you been in business?
We’ve been operating since 2015, providing reliable export solutions to our clients for over 10 years.
Products & Services
4. What products do you export?
We export premium-quality cotton, sulfur, aluminum, and other essential commodities. For a detailed catalog, please visit our Products and Services for details.
5. Do you handle customized orders?
Yes, we accommodate custom orders based on client specifications. Please get in touch with us to discuss your requirements.
6. Can you provide assistance with documentation and compliance?
Absolutely! Our team handles all necessary export documentation, including certificates, invoices, and compliance with international trade regulations.
Shipping & Delivery
7. How long does shipping take?
Shipping timelines vary based on the destination, mode of transport, and customs processing. Typically, deliveries range from 1 week to 2 weeks.
8. What modes of transport do you use?
We offer flexible transport options, including air freight, sea freight, and road transport, depending on your needs.
9. Do you provide tracking for shipments?
Yes, we provide tracking information for all shipments, so you can monitor your cargo in real time.
Pricing & Payments
10. How are shipping costs calculated?
Shipping costs depend on the product’s weight, dimensions, destination, and shipping method. Contact us for a detailed quote.
11. What payment methods do you accept?
We accept: Bank Transfer (Wire Transfer) and Letter of Credit (LC). Payment terms can be discussed at the time of agreement.
12. Do you offer credit terms for bulk buyers?
Yes, we provide credit terms for bulk buyers upon review and approval. Contact our sales team for more details.
Support & Contact
13. How can I track my order?
You can track your order via our online tracking system or contact our customer support team for assistance.
14. What should I do if my shipment is delayed?
Delays can happen due to unforeseen circumstances. If your shipment is delayed, please reach out to our support team for updates and resolutions.
15. Who can I contact for additional questions?
You can reach us via email at info@matextrade.com or call us at +1 888 413 0396. Our team is available Monday - Saturday 10AM - 7PM CST to assist you.
Still Have Questions?
If you didn’t find the answer you’re looking for, feel free to contact us. We’re here to help!